The Customer Is Always Right: Myth or Reality?

The age-old adage, “The customer is always right,” has been a guiding principle in customer service for decades. However, as businesses evolve, online reviews become a weapon, and customer dynamics change, it’s crucial to scrutinize whether this maxim still holds true in the contemporary marketplace. The phrase “the customer is always right” was initially coined … Read more

The Beautiful Complexity Of The Mother-Daughter Relationship

The bond between a mother and her child is one of the most profound and enduring connections in the world. That bond can be tested over the years as the child grows. My only reference is raising daughters, which can be extremely hard. When we become mothers, we are not given a manual that tells … Read more

No One Is Perfect

Embracing Imperfection: The Journey of Striving for Excellence and Embracing Mistakes. In a world that often demands flawless performances and impeccable outcomes, the pursuit of perfection has become a ubiquitous goal. From our professional lives to personal endeavors, the pressure to be faultless can be overwhelming. However, the truth is no one is perfect, and … Read more

Embracing Change – The Ever-Evolving Nature of People And Relationships

There is one constant in life, and that is change. We are constantly evolving as human beings. Our experiences, perspectives, and priorities shift over time, impacting every facet of our lives, including our relationships. As we grow and transform, so do our connections with others. I wanted to discuss how change influences relationships and the … Read more

Family Dynamics (part 2)

I was young, strong-willed, and had a vision. I grew up being my mom’s mom, or that’s what I felt like, and I wanted to get out, do my own thing, and have my own family. From an early age, I knew I wanted a husband and kids in that order. I could envision my … Read more

It’s Time To Pivot

Do you wake up and dread going to work? Do you feel sick on Sunday thinking about Monday? Do you count down the days until the weekend is here, then spend the weekend trying not to think about Monday? If you answered yes to these questions, you may need to be in a different career. … Read more

In Loving Memory

In loving memory of Rick “Wigs” Ludwig, a man I called my friend, student, and teacher. No one is ever truly prepared when a friend, family member, or pet passes. I am a realist and know people age, get sick, and accidents happen. The shock of their passing and the loss you feel takes your … Read more

Family Dynamics (part 1)

Family dynamics are a touchy subject for many and one that most people try to hide. Some people consider the family a secret society, and what happens within the family unit must remain a secret. If you let the outside world know what has transpired, you are breaking a family code. Someone might chastise you … Read more


A friend asked me the other day if my expectations were too high. I had commented that my time was valuable, and when people promised to meet me at a specific time and failed to keep their commitment, it would frustrate me. Usually, I would allow this behavior to happen a couple of times as … Read more


“Don’t put off until tomorrow what you can do today.”   Benjamin Franklin. “Dreams don’t work unless you take action,” Roy T. Bennett “You don’t have to be great to start, but you do have to start to be great.” Zig Ziglar “The only impossible journey is the one you never begin.” Tony Robbins  “Action is … Read more